Setting up SMS alerts in ShowUP Mate can help you keep track of your appointments and ensure that both you and your clients are reminded of upcoming bookings. Here’s a step-by-step guide on how to set them up:
Step 1: Log in to Your ShowUP Mate Account
- Go to the ShowUP Mate website and log in using your credentials.
Step 2: Navigate to the Appointment Notifications Section
- Once logged in, look for the "Business Settings" menu on the left-hand side of the dashboard.
- Click on "Appointment Notifications."
Step 3: Configure Client Notifications
- Under the "Client Notifications" tab, you will find options to customize email and SMS reminders.
- To enable SMS notifications, ensure that the toggle for SMS notifications is turned on.
Step 4: Set Up SMS Reminder Timing
- Decide when you want the SMS reminders to be sent. Common options include 1 hour, 1 day, or 2 days before the appointment.
- You can adjust these settings according to your business needs.
Step 5: Personalize the SMS Message
- Customize the content of the SMS message. Ensure it includes essential details such as appointment time, date, and location.
- Keep the message concise and professional.
Step 6: Test the SMS Notification
- Before applying the changes, test the SMS notification by sending a test reminder to your own phone number.
- Verify that the message content and timing are correct.
Step 7: Save Changes
- Once you are satisfied with the SMS notification settings, click "Save" to apply the changes.
Step 8: Monitor and Adjust
- After enabling SMS notifications, monitor client feedback and engagement.
- Adjust the timing or content of messages if necessary to improve effectiveness.
Additional Tips:
- Ensure Client Opt-In: Make sure that clients have opted in to receive SMS notifications. Obtain their consent by including an opt-in option during the booking process.
- Check Costs: Be aware that sending SMS messages might incur additional costs depending on your ShowUP Mate plan or region.
- Stay Updated: Regularly check for updates in ShowUP Mate's features or pricing plans related to SMS notifications.
Setting up SMS alerts is a convenient way to improve communication with clients and reduce no-shows. Follow these steps to ensure a smooth configuration process in ShowUP Mate.